At least three months of experience as a Zendesk Support Administrator. Successfully completed the Foundational Support Learning Path.
How do I become a Zendesk administrator?
At minimum, it is recommended that the candidate has:
- At least 3 months of experience as a Zendesk Support Administrator.
- Successful completion of either the Foundational Support Learning Path or Agent Workspace Learning Path (Omnichannel)
Is zendesk secure?
All communications with Zendesk UI and APIs are encrypted via industry standard HTTPS/TLS (TLS 1.2 or higher) over public networks. This ensures that all traffic between you and Zendesk is secure during transit.
What is zendesk?
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.
Is Zendesk ISO certified?
Zendesk is ISO 27018:2014 certified. The certificate is available for download here.
What database does Zendesk use?
Built on AWS services
Instead of building its own data store, event bus and analytics tooling, Zendesk made full use of AWS services such as the Aurora database, Lambda serverless functions and Kinesis data streaming and analytics.
What data does Zendesk collect?
Therefore, Zendesk collects, accesses, maintains, uses, processes and transfers the personal information of our customers and our customer’s end-users processed through the Services solely for the purpose of performing our obligations under our existing contract(s) with our customers
and, for no commercial purpose …
Why do you need Zendesk?
At Zendesk we make software for innovators. It’s flexible and easy to build on, and gives people the tools and freedom to try new ideas. With custom metrics, custom reports, and flexible data visualizations, Zendesk reporting enables teams to make sense of the information that matters to them.
What businesses use Zendesk?
Here’s the list of top-10 companies that have transformed their customer service using the Zendesk Help Center.
- Nokia WiFi Help Center.
- League of Legends.
- Kickstarter Support.
- Buffer Help Center.
- Zoom Help Center.
- Ultimate Ears Help Center.
Is Zendesk a CRM?
Recently listed as a leader in the Gartner Magic Quadrant CRM for customer engagement, Zendesk Sell is a powerful cloud-based platform offering a sales CRM for small businesses. It prioritizes usability and CRM best practices, ensuring that members know exactly how to use their features, and never get confused.